BPO workers call on Labor Secretary Bello to intervene in Return-To-Office order

With days to go to before the April 1 deadline for some 1.4 million IT and BPO employees to return to their offices as per an order from the Fiscal Incentives Review Board (FIRB) of the Department of Finance (DoF), the group Inter-Call Center Association of Workers (ICCAW) called on Labor Secretary Silvestre Bello to intervene as no consultation was done to get the voice and participation of workers affected.

 

“The RTO is a recipe for disaster. It is an ‘April Fools’ prank’ that endangers occupational safety and health, and work-life balance,” stated Bryan Nadua of ICCAW and a BPO employee in Pasig. The FIRB cited the CREATE Law that provides that BPO as economic zones must “exclusively conducted or operated within the geographical boundaries of the zone or freeport.”

 

Yesterday, Nadua along with other BPO employees Charmaine Doble and KR Raposas held a press conference to emphasize the urgency of the matter. The concerned BPO workers also expressed support for the Change.org petition of the groups BPO Employees for Leni-Kiko and IT&BPO Professionals for Leni and Kiko opposing the return to office order

 

Nadua insisted that “Dapat balik trabahong ligtas para sa BPO workers. Mandating the return to office of 1.4 million IT and BPO workers on the sole basis of economic and tax reasons disregards the issue of health and safety of employees.”

 

“Even before the pandemic, if one BPO employee gets a cough or cold, in a day or two, someone else will show similar symptoms due to infection. Headsets too are sometimes shared among employees and are another way by which COVID-19 might be easily transmitted in a 100% fully operational scenario,” averred Jodie Villanueva, a former Customer Service Representative before becoming an HR Manager in a BPO in one of her previous engagements. Villanue represented the women’s committee of Partido Manggagawa in the presscon yesterday.

 

According to the concerned BPO workers, alternatives to a full RTO by April 1 can be considered such as 50 to 75% of BPO workers returning to the office and implementing a compressed work week while maintaining the work from home or anywhere for the rest of the week.

 

The FB livestream of the presscon can be publicly accessed at https://fb.watch/b-DGOQoOZ8/ [note: there was no audio at the start of the video due to technical issues but the audio returns around 2:12].

 

BPO workers shout out against RTO: https://www.facebook.com/649423938410656/videos/362895729061725/

March 28, 2022

Inter-Call Center Association of Workers

 

An appeal for the suspension of the April 1 Return-To-Office order for BPO workers

As concerned employees in IT and BPO companies, we appeal to the government to suspend the Return-To-Office (RTO) on April 1. Dapat balik trabahong ligtas para sa BPO workers. Mandating the return to office of 1.4 million IT and BPO workers on the sole basis of economic and tax reasons disregards the issue of health and safety of employees.

 

The RTO is a recipe for disaster. It is an “April Fools’ prank” that endangers occupational safety and health, and work-life balance.

 

We support the Change.org petition of the groups BPO Employees for Leni-Kiko and IT&BPO Professionals for Leni and Kiko opposing the return to office order by the Fiscal Incentives Review Board (FIRB) of the Department of Finance (DoF). The FIRB cited the CREATE Law that provides that BPO as economic zones must “exclusively conducted or operated within the geographical boundaries of the zone or freeport.”

 

In contrast to the FIRB and DoF position, we believe that safety committees, with employee representation, are in the best position to evaluate safety in our workplaces and recommend a safe full RTO or to maintain the present hybrid setup—not a government that ignores real-life conditions.

 

Even before the pandemic, if one BPO employee gets a cough or cold, in a day or two, someone else will show similar symptoms due to infection. Headsets too are sometimes shared among employees and are another way by which COVID-19 might be easily transmitted in a 100% fully operational scenario.

 

Alternatives to a full RTO by April 1 can be considered such as 50 to 75% of BPO workers returning to the office and implementing a compressed work week while maintaining the work from home or anywhere for the rest of the week.

 

The Philippines subscribes to the principle of tripartism and social dialogue and yet the return to office order was without the benefit of consultation and discussion with BPO workers. We ask Labor Secretary Silvestre Bello to initiate a tripartite social dialogue, that must include representatives of BPO workers, to come up with an acceptable solution to the return to office in BPOs. ###

 

The Inter-Call Center Association of Workers (ICCAW) is a DOLE-registered workers’ association that was formed in 2012 out of the struggle of 667 employees of a call center in Cebu City which unceremoniously closed down.

Press Statement

March 27, 2022

Inter-Call Center Association of Workers

Media Advisory: BPO workers presscon today vs April 1 RTO

Media Advisory

March 27, 2022

Inter Call Center Association of Workers

Contact Bryan Nadua @ 09569778484

 

“April Fools’ Prank”: BPO workers shout out against April 1 Return-to-Office Order

 

What: Calling the government’s April 1 Return-to-Office order (RTO) for some 1.4 million BPO employees an “April Fools’ prank” that endangers safety and health, and work-life balance,

BPO workers are appealing against implementation of the RTO

 

When: Today, March 27 (Sunday), 11:00 am

 

Where: 766 Edsa ALAB Leni-Kiko Volunteer Center (formerly Victory Liner) near Kamias

 

Details: BPO workers and friends will speak about their concerns on the impending RTO on April 1. Aside from issues over occupational safety and health, and work-life balance, they are raising the question of social dialogue and asserting that BPO workers were not consulted on the RTO.

Dagdag-bawi ang gobyerno sa pagtaas ng sweldo!

 

A wage subsidy and a 4-day work week should complement not replace a wage hike. A complete package of responses includes an across-the-board wage hike for all workers, wage subsidy for MSMEs which cannot afford the pay increase, P10,000 ayuda for informal workers and an expansion of the 4Ps in terms of coverage and benefits for indigents.

 

The P100 that we are proposing is not even a wage hike. It is just wage recovery. Wages have lost their value due to runaway inflation for the past three years! The P100 wage recovery must be across-the-board since all workers have been affected by high food and fuel prices. It must be legislated by Congress when it convenes for a special session to tackle the economic crisis.

 

Why is it that workers are always first to sacrifice during an economic crisis and last (if at all) to benefit during a business boom?

 

A 4-day work week or compresed work week (CWW) without overtime pay is abuse of workers. CWW would be acceptable to workers if overtime pay is provided. More money in the hands of workers means more money to be spent for goods and services (unlike the rich, the working poor consume all their income) and thus would be good for economic recovery.

 

The multiple and intersecting covariate shocks of runaway inflation, supertyphoons and the pandemic is a wake-up call for long-term and transformative solutions. We must fund universal health care. We must shift to renewable energy and create climate jobs. We must support farmers for food sovereignty. We must promote an industrial policy that generates full employment.

Press Statement

March 17, 2022

“Wag kang kuripot”—labor group to Joey Concepcion

Photo from Manila Bulletin 

 

The labor group Partido Manggagawa (PM) called out presidential adviser for entrepreneurship Joey Concepcion for opposing the demand for a wage hike. “Wag kang kuripot! Workers have been waiting for two to three years already for a minimum wage hike. Asking them to wait for the possible suspension of the excise tax betrays the greedy capitalist in Joey Conception,” stated Rene Magtubo, PM national chair and Marikina City councilor.

 

The group asserted that even small businesses can afford to give their workers a pay increase. “Before the pandemic, businesses, both big and small, accumulated revenues and profit without sharing the productivity gains to their workers. From 2001 to 2016, the economy doubled in size and productivity increased by 50% but real wages remained stagnant. The pie became larger but the slice of workers remained the same. Employers pocketed the productivity gains accruing from the blood and sweat of workers,” explained Magtubo.

 

PM had earlier called for a P100 legislated wage hike even as Labor Secretary Silvestre Bello asked the regional wage boards to review the possibility of a minimum pay hike. The group is asking that the proposed emergency session of Congress tackle a legislated wage hike.

 

“Numerous studies suggest that minimum wage hikes do not lead to increases in unemployment nor prices. Inflation and retrenchments are just convenient bogeys for government and employers to scare the public against a wage hike,” Magtubo clarified.

 

He added that “P100 is just a wage recovery not a real increase in salaries. From 2018 to the present, real wages have declined by a significant amount of 8%. The National Wages and Productivity Commission’s own data shows that as of February 2022, the P537 minimum wage in Metro Manila is worth only P494 due to inflation since 2018.”

 

“The economic slump is not an argument against a pay increase. Instead it is a reason to provide money to consumers through a wage hike. Boosting the purchasing power of consumers—especially lowly paid workers who spend most of their take-home pay compared to high income earners—will pump prime the economy and lead to the revival of MSMEs,” Magtubo averred.

 

PM pointed out that a MSME with 10 workers, will only incur an additional P1,000 in daily wage costs which translates to 10% of its P 3 million asset size. “This will definitely not bankrupt an MSME. But a lack of market because of low consumption will kill an MSME. A wage hike will create a virtuous cycle in the economy. Capitalists just do not want to share the profit they have accumulated through a decade and a half of sustained economic growth,” Magtubo expounded.

March 14, 2022

Labor group opposes gov’t order for BPO workers to return to office

                                                        

Photo from The Guardian

 

The labor group Partido Manggagawa (PM) supported the call of BPO workers against the government order for all of them to return to their offices by April 1.

 

“Dapat balik trabahong ligtas para sa BPO workers. Mandating the return to office of 1.4 million IT and BPO workers on the sole basis of economic and tax reasons disregards the issue of health and safety of employees. This is a recipe for disaster,” stated Bryan Nadua of PM. Nadua is also a BPO worker.

 

The groups BPO Employees for Leni-Kiko and IT&BPO Professionals for Leni and Kiko started a petition on Change.org opposing the return to officer order by the Fiscal Incentives Review Board (FIRB) of the Department of Finance. The FIRB cited the CREATE Law that provides that BPO as economic zones must “exclusively conducted or operated within the geographical boundaries of the zone or freeport.”

 

In contrast the BPO workers argue that “The occupational safety and health committees, with employee representation, are in the best position to evaluate safety in our workplaces and recommend a safe full RTO or to maintain the present hybrid setup - not a government that ignores real-life conditions.”

 

Nadua emphasized that the Philippines subscribes to the principle of tripartism and social dialogue and yet the return to office order was without the benefit of consultation and discussion with BPO workers.

 

Jodelle Villanueva, a former Customer Service Representative before becoming an HR Manager in a BPO in one of her previous engagements, argued that COVID-19 is very transmissible in the enclosed office setting of BPOs. “Even before the pandemic, if one BPO employee gets a cough or cold, in a day or two, someone else will show similar symptoms due to infection. Headsets too are sometimes shared among employees and are another way by which COVID-19 might be easily transmitted in a 100% fully operational scenario,” Villanueva described.

 

Both Villanueva and Nadua are suggesting that alternatives be considered such as 50 to 75% of BPO workers returning to the office and implementing a compressed work week while maintaining the work for home or anywhere for the rest of the week.

 

PM is calling on Labor Secretary Silvestre Bello to initiate a tripartite social dialogue, that must include representatives of BPO workers, to come up with an acceptable solution to the return to office in BPOs.

March 14, 2022

Even small businesses can afford a wage hike—labor group

  

The labor group Partido Manggagawa (PM) asserted that even small businesses can afford to give their workers a pay increase. This was in reaction to a statement by the Employers Confederation of the Philippines President Sergio Ortiz-Luis Jr.

 

“Wag kang kuripot! Before the pandemic, businesses, both big and small, accumulated revenues and profit without sharing the productivity gains to their workers. From 2001 to 2016, the economy doubled in size and productivity increased by 50% but real wages remained stagnant. The pie became larger but the slice of workers remained the same. Employers greedily monopolized all the new wealth produced by the blood and sweat of workers,” explained Judy Miranda, PM secretary-general.

 

PM had earlier called for a P100 legislated wage hike even as Labor Secretary Silvestre Bello asked the regional wage boards to review the possibility of a minimum pay hike. The group is asking that the proposed emergency session of Congress tackle a legislated wage hike.

 

Miranda added that “Worse, from 2018 to the present, real wages have declined by a significant amount of 8%. The National Wages and Productivity Commission’s own data shows that as of February 2022, the P537 minimum wage in Metro Manila is worth only P494 due to inflation since 2018.”

 

She stated that “The economic slump is not an argument against a pay increase. Instead it is a reason to provide money to consumers through a wage hike. Boosting the purchasing power of consumers—especially lowly paid workers who spend most of their take-home pay compared to high income earners—will pump prime the economy and lead to the revival of MSME’s.”

 

The group pointed out that a MSME with 10 workers, will only incur an additional P1,000 in daily wage costs which annually translates to 10% of its P 3 million asset size.

 

“This will definitely not bankrupt an MSME. But a lack of market because of low consumption will kill an MSME. A wage hike will create a virtuous cycle in the economy. But of course, ECOP—as the voice of the capitalist class in the Philippines—do not want to share the profit they have accumulated through the decade and a half of sustained economic growth,” Miranda expounded.

March 13, 2022

Labor group calls on Congress for a P100 legislated wage hike

 

In reaction to Labor Secretary Silvestre Bello’s announcement that he had called on the regional tripartite wages boards to review minimum wages, the labor group Partido Manggagawa (PM) demanded that the proposed emergency session of Congress tackle a legislated wage hike.

 

“The regional wage boards are inutile. Natutulog sila sa pansitan sa nakaraang tatlong taon. Instead workers want Congress to pass a law mandating a P100 across-the-board wage increase,” asserted Rene Magtubo, PM national chair.

 

He explained that “Metro Manila workers last got minimum wage increase in October 30, 2018, more than three years ago. The most recent wage hike was for Region 2 in February 4, 2020, on the eve of the lockdowns. The worst off are workers in Calabarzon, where most factories are now situated, who last got a minimum wage increase in February 28, 2018. None of the regional wage boards have done anything for the pass three years since they are an instrument to cheapen wages.”

 

The group pointed to the government’s National Wages and Productivity Commission’s own data that shows that as of February 2022, the P537 minimum wage in Metro Manila is worth only P494 based on inflation since 2018. “This is of course an underestimation. Thus, we call for a P100 legislated wage hike for all workers, even for those receiving salaries above the minimum wage,” Magtubo elaborated.

 

He added that “P100 is really not enough to raise minimum wages to the level of the cost of living. Thus, a wholistic approach necessitates a cash aid, price discounts and a jobs program in response to the spike in food prices. Families of the unemployed and informal workers should be given a cash assistance of P10,000 a month. In the long-term, support for farmers must be accelerated, food sovereignty must be promoted and land conversion must be stopped. Local programs that connect farmers to consumers and workers’ communities must be encouraged.”

 

The group is also supporting the labor coalition Nagkaisa’s call for an emergency jobs creation program called unemployment support and work assistance guarantee or USWAG. PM and other labor groups coalesced under the Alliance of Labor Leaders for Leni signed a covenant the tandem of Vice President Robredo and Senator Kiko Pangilinan that calls for approximating the living wage and abolishing the system provincial wages. 

March 10, 2022

Women riders hold unity ride for empowerment and fuel subsidy

 

As part of the buildup for the commemoration of International Women's Day, the riders’ group Kapatiran sa Dalawang Gulong (Kagulong) will hold a unity ride this afternoon from C. P. Garcia in UP Diliman to the People Power Monument. The event will highlight Kagulong's advocacy for women's empowerment and against gender discrimination. Also the group will reiterate its call for fuel subsidies for app riders.

 

“Women riders experience discrimination from police officers in checkpoints as well as from the public and fellow riders. Our ‘Women Can Ride, Women Can Lead’ advocacy aims to combat gender discrimination and promote women’s empowerment,” stated Yang Umali, Kagulong Women’s Collective spokesperson.

 

The group also insisted on its call for immediate release of fuel subsidies for jeepney drivers and app riders. “We are asking the Department of Transportation (DoTr) to meet with riders in order to clarify its plan to distribute fuel subsidies. Riders shoulder the weekly gasoline price increases and thus deserve ayuda,” Umali said.

 

She also added that the group is supporting the call of Vice President Leni Robredo and Senator Francis Pangilinan for the temporary suspension of the excise taxes on oil products to reduce pump prices. The suspension is provided for under the TRAIN law but subject to certain conditions. “We believe that the extreme difficulties brought about by the weekly oil price increases for more than two months already are more than enough as supervening conditions for the suspension of excise taxes. This will benefit jeepney drivers and operators, app riders, farmers and fishers principally and the rest of the people too as oil prices impact the whole economy,” Umali explained.

 

Kagulong is actively supporting the tandem of Vice President Robredo and Senator Pangilinan for their commitment to the riders’ agenda and track record of participatory good governance. “Aangat ang buhay ng riders sa isang gobyernong tapat sa partisipasyon ng nasa laylayan sa pamamahala,” Umali averred.

 

She added that while it welcomes the DoTr announcement that people engaged in full-time ride-hailing and delivery services are entitled to the fuel subsidy, there is no transparency in the plan. “In the first place, the DoTr does not know if the registered motorcycle owner is using his or her vehicle for platform work. Not even the Department of Labor and Employment (DOLE) is aware of this due to the informal nature of the freelancer or independent contractor relationship. Only the apps know who their riders are. A social dialogue should involve all stakeholders so riders would have voice and participation,” Umali concluded.

 

The group declared that if riders were treated as employees not freelancers then ayuda provision would be much easier, similar to how workers were granted ayuda under CAMP or SBWS. The employment status of riders has been the subject of controversy, even sparking protests amidst the pandemic and prompting the DOLE to issue an “advisory” on the issue. 

March 6, 2022

Kapatiran sa Dalawang Gulong (Kagulong)

Riders group call for dialogue on fuel subsidy

 

The riders’ advocacy group Kapatiran sa Dalawang Gulong (Kagulong) called on the government to hold a social dialogue with riders engaged in ride-hailing, food delivery and courier services for the provision of fuel subsidies. “We are asking the Department of Transportation (DoTr) to meet with riders in order to clarify its plan to distribute fuel subsidies. Riders shoulder the weekly gasoline price increases and thus deserve ayuda,” said Don Pangan, Kagulong secretary-general.

 

He also added that the group is supporting the call of Vice President Leni Robredo and Senator Francis Pangilinan for the temporary suspension of the excise taxes on oil products to reduce pump prices. The suspension is provided for under the TRAIN law but subject to certain conditions. “We believe that the extreme difficulties brought about by the weekly oil price increases for more than two months already are more than enough as supervening conditions for the suspension of excise taxes. This will benefit jeepney drivers and operators, app riders, farmers and fishers principally and the rest of the people too as oil prices impact the whole economy,” Pangan explained.

 

He added that while it welcomes the DoTr announcement that people engaged in full-time ride-hailing and delivery services are entitled to the fuel subsidy, there is no transparency in the plan. “In the first place, the DoTr does not know if the registered motorcycle owner is using his or her vehicle for platform work. Not even the Department of Labor and Employment (DOLE) is aware of this due to the informal nature of the freelancer or independent contractor relationship,” Pangan explained.

 

“Only the apps know who their riders are. But a social dialogue should involve all stakeholders, thus riders should have voice and participation,” Pangan insisted.

 

The group averred that if riders were treated as employees not freelancers then ayuda provision would be much easier, similar to how workers were granted ayuda under CAMP or SBWS. The employment status of riders has been the subject of controversy, even sparking protests amidst the pandemic and prompting the DOLE to issue an “advisory” on the issue.

 

Kagulong earlier lambasted the DOLE advisory as “inutile” since it did not clarify the employment status of riders. “We reiterate our call for the DOLE to convene a technical working group (TWG) with riders and other freelancers. The TWG formation was a commitment of the DOLE in the 2021 labor summit meetings with workers and employers. Sadly, this is another broken promise of this administration.”

 

Kagulong is actively supporting the tandem of Vice President Robredo and Senator Pangilinan for their commitment to the riders’ agenda and track record of participatory good governance. “Aangat ang buhay ng riders sa isang gobyernong tapat sa partisipasyon ng nasa laylayan sa pamamahala,” Pangan concluded.

Photos of riders call for fuel subsidy can be accessed here:

https://www.facebook.com/kagulong2020/posts/488947976127043

March 1, 2022

Kapatiran sa Dalawang Gulong