Press Release
May 30, 2013
A newly formed group of call center workers called on the
Department of Labor and Employment (DOLE) to promote decent work in BPO’s in
the face of reports of violations of labor standards in the industry.
“We welcome the Labor and Health Departments’ campaign for
healthy living among BPO workers. But we also call on the DOLE to uphold decent
work among call center companies as e-sweatshops are proliferating in the
industry. Sweatshop conditions not just stressful work are a problem of BPO
employees,” said Sylvio Dorig, spokesperson of Inter-Call Center Association of
Workers (ICCAW).
ICCAW is a DOLE-registered workers association for mutual
aid and protection. Dorig issued the call as a group of call center workers complained
of underpayment of wages and non-payment of benefits against their former
employer. Six ex-employees of the Ortigas-based E-Global International
Communications Inc. owned by Mr. Eugene Go filed cases at the National Labor
Relations Commission (NLRC) last May 20 for violations of labor standards
including illegal dismissal.
ICCAW is also supporting the fight of employees of Cordia Philippines , a call center based in Cebu City ’s Asiatown I.T. Park .
Earlier this year some 76 Cordia workers filed cases of illegal closure,
non-payment of salaries and non-remittance of their mandated benefits at
the Region 7 branch of the NLRC.
“We were paid only P200 a day for the five months that we
worked at E-Global. Further we received no overtime pay, holiday pay, rest day
premium, service incentive leave, 13th month pay and cost of living
allowance,” averred Jiaffy Domingo, one of the E-Global call center agents.
Aside from Domingo, the complainants are Janice Bicera, Rissa Joy R.
Ricafrente, Maricel Gatoc, Bryan Dango and Walter Dango.
Yesterday several E-Global workers trooped to the Social
Security System with the assistance of the Partido ng Manggagawa (PM) and
verified that the company was not remitting deductions. A notice will be sent
to E-Global to comply within a month’s time after which a case can then be
filed against the company.
PM national chair Renato Magtubo averred that “A sunshine
industry and dollar earning sector like the BPO should have no room for
sweatshops. The DOLE must strictly regulate this fast growing industry in the
interest of more than 600,000 workers since E-Global and Cordia are not the
only BPO sweatshops around.”
In July last year, some 600 employees were laid off
overnight when the Cebu City-based Direct Access abruptly shutdown. After a few
months of protests, the Direct Access workers got their money claims and
separation pay. As a result of that labor dispute, ICCAW was formed to be “a
voice for BPO workers regarding specific grievances and general concerns.”